Solutions Consultant II

We are seeking a technical and customer-focused Solutions Consultant II to join our team. The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty's Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.

Day to day, you'll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You'll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you'll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.

Key Responsibilities

• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.
• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.
• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.
• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.
• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.
• Articulate PagerDuty's differentiators relative to a customer's current and future state, incorporating them into POVs and custom demonstrations.
• Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.
• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.
• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.This Role Requires

Requirements

• 4–7 years of pre-sales (or post-sales technical) experience
• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
• Intermediate-level Linux/Windows working experience
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• Strong communication skills to build and manage relationships with new and existing clients
• Project management skills and the ability to come up to speed quickly on new products and processes
• Experience selling SaaS solutions
• Ability to travel to customer sites as necessary

Preferred Qualifications

• Bachelor's degree or higher, preferably in a technical field
• Experience with Observability, AIOPs, Automation, or IT Service Management tools
• Experience in enterprise sales environments
• A track record of staying current on SC processes to help drive team efficiency and productivity

The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!