Revenue Operations Manager

About the role

Databricks bills customers on usage. Every month, millions of usage records turn into commit drawdowns, invoices and revenue. The Revenue Operations team within Order to Cash organization makes sure that happens accurately and on time.

We’re hiring a Revenue Operations Manager to oversee usage operations and improve how contracts move from booking to invoicing. A key focus is Universal Commitment, our cloud-agnostic commit model. Reporting to the Senior Manager of Revenue Operations, you’ll lead key month-end close activities for our billing and rating platform, oversee a team based in India, and drive process and automation improvements across Revenue Operations.

You'll work closely with the Order to Revenue Process Compliance team. That team sets usage policy, leads root-cause analysis and owns governance. Your team carries out the work: applying adjustments, keeping usage and billing in balance, and making sure each correction is documented, reviewed and fully reflected in our systems.

What you'll do

Revenue operations and contract setup

• Own the booking review process. Validate orders in the booking queue and serve as the escalation point for upstream teams on complex contract structures.
• Make sure contract and usage settings are correct across our billing and rating platform, ERP and CPQ, so that Universal Commitment and other contract type invoice as intended.
• Advise Deal Desk and Revenue Assurance on whether non-standard terms can be billed (e.g., GPU reservations, per-hour pricing, custom SKUs) before deals close. Provide guidance on new product offerings and ensure operational feasibility prior to finance sign off.
• Define and report Revenue Operations KPIs, such as adjustment volume, close timeliness, and billing accuracy.

Usage operations and adjustments

• Oversee and approve usage adjustments, billing corrections and customer credits in DBAR and the ERP. This covers billing errors, SLA credits and customer satisfaction (CSAT) credits, in line with Usage Compliance policies and approval levels.
• Serve as the escalation point for manual usage processing, including manual usage uploads, reservation and non-standard billing, ledger entries, and retract-and-restate corrections, with a full audit trail.
• Make sure usage-to-contract mapping, including customer workspace moves, PAYG-to-commit conversions and mid-term contract changes, with the correct effective dates.
• Act as the Revenue Operations owner of the refund and credit process, from intake, and validation through execution.
• Approve or deny account provisioning requests (suspend, unsuspend, grace-period extensions) with the Network Operations Center (NOC).
• Oversee usage tracking for customers with special provisions and non-standard language in their order form.

Month-end and quarter-end close

• Lead our contract reconciliation which ingests and compares usage across all clouds at the contractual level. Partner with Engineering, from pre-close through delivery of the final usage file to Revenue Accounting .
• Run usage categorization and commit and PAYG reconciliations, between the billing platform and the ERP across all clouds.
• Own billing finalization (Billing Mass Finalization / ledger freeze), the step that closes each month.
• Partner with the Revenue Accounting on usage flux analysis and contribute to shorten the close timeline.
• Act as preparer and/or reviewer for assigned SOX controls (e.g., usage reconciliation and SKU pricing accuracy) and keep audit evidence ready.Align with RevOps team to continue to improve recon process by assimilating processes across all clouds. Oversee Universal Commit contract reconciliation to ensure completeness.

Team leadership and scale

• Lead and develop the GBS usage team (India). Set priorities, review work, and steadily expand team ownership.Write, maintain and centrally store SOPs for every recurring process, and make sure each critical close task has a trained backup.
• Use SQL and Databricks dashboards to automate reconciliations and reduce manual effort, working toward touchless billing.

Cross-functional partnership

• Partner with the Usage Compliance team. Hand off recurring adjustment patterns and supporting data for root-cause analysis, put new policies into practice, and report adjustment volume and status.
• Work with the Money/DBAR Engineering, IT/Business Systems, Deal Desk, Billing, Collections and Revenue Accounting teams to resolve usage and billing issues quickly.
• Serve as subject matter expert on strategic initiatives and projects by working with our commercialization team, engineering, and other GTM and Accounting teams. Will require driving project initiatives in certain cases.

What we're looking for

Required

• Bachelor's degree in Accounting, Finance, Business or a related field.
• 6+ years in revenue operations, billing operations or order-to-cash, ideally with usage- or consumption-based billing.
• 2+ years managing people, including leading offshore or shared-service teams.
• Hands-on experience with billing or rating systems and a major ERP (e.g., SAP, NetSuite or Oracle), plus Salesforce/CPQ.
• Strong SQL skills. Experience with Databricks is a plus.
• Track record of running month-end close tasks on time, with SOX controls.
• Experience leading or guiding offshore or shared-services teams.
• Clear written communication and a habit of documenting your work and sharing knowledge openly.

Nice to have

• Experience with commit, drawdown and burst contract models, or cloud marketplace billing (AWS, Azure, GCP).
• Working knowledge of usage-based revenue recognition (ASC 606).
• Experience with system migrations or parallel runs for billing or ERP platforms.